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Shipping & Returns

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), 
 subject to restocking fee. No returns accepted for Castrol Brayco/Braycote  products. Please call customer service at (862) 270-5681 to obtain instructions on the return procedure. All returns are subject to a 25% restocking fee. Additional fees may apply for returned items that require re-certification.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please e-mail us : usa@aircolog.us , with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

 

Prices are subject to change without notice. Orders may be cancelled at any time, with or without reason provided, and payment refunded. We make every effort to ensure that pricing is accurate, but incorrect pricing will not be honored. 

Orders are processed and shipped as quickly as possible. In stock items are normally shipped same day. Shipping Charges are not calculated at the time of order. Due to various methods of shipping and different sizes weights and quantities of products you may order, we are not able to provide shipping cost prior to submission of your order. Please specify your shipping preference in the appropriate section of your shopping cart when ordering and we will calculate your order total accordingly.

Hazardous Materials
A Hazardous Materials charge of $35.00 per package for UPS ground freight may apply.

Other Materials
Other materials designated as ORM-D may be shipped without extra charges by UPS ground freight only.

 

If you have any questions or comments, please contact usa@aircolog.us .- Please include all invoice information for order tracking so as to ensure the most prompt attention.